Customer Interaction Representative Spanish

hace 2 semanas

Barcelona, España Bayer A tiempo completo

**Main purpose**: Execution of the best in class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization.

**Key tasks & Responsabilities**:

- Interact with customers (directly and via sales team members).
- Orchestrate the service relationship, acting as primary contact for assigned customer accounts.
- Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
- Provide information on orders, supply availability, timing, updates on products, programs, etc.
- Reach out to customers for missing Customer Master data information to process sales orders.
- Seek customer feedback to track satisfaction level and identify solutions to improve experience.
- Resolve any immediately addressable customer requests.
- Address any immediately resolvable requests (e.g. in order management - order entry, status check; in order fulfillment - scheduling, etc, ad-hoc - product returns, transfers, delivery complaints, etc).
- Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery).
- Involve Customer Operations for resolution of non-immediately resolvable requests.
- Partner with Commercial /Supply Chain team.
- Influence product take and delivery timing to achieve financial targets.
- Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress).
- Monitor customer prioritization, delivery forecast targets and support product allocation management.
- Conduct training sessions and influence customers to adopt new processes, tools, and systems.
- Identify and implement improvements in operational efficiency, customer experience, etc.
- Understand Commercial Policies and Contractual Terms and Conditions, ensuring adherence of the processes to them.
- Partner with Finance/Credit Management.
- Cooperate for monitoring the credit status of the orders.
- Help onboard new colleagues, provide function-specific peer-to-peer training.

**Key working relations**:

- Commercial Team
- Supply Chain Management
- Planning Team
- Finance Team
- Customer Service teams
- Distribution team
- IT team
- Performance Mgmt & SC Excellence teams

Qualifactions & Competencies
- BS/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields preferred
- Min 3 years of operational experience in Customer Service, Commercial, Logistics, Administration
- Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making
- Knowledge of IT systems and tools, e.g. SAP, SalesForce or other CRM or order management systems
- Proficiency in Excel and Office package
- Communication and customer relationship management skills
- Language: Portuguese native level, English fluent, Spanish fluent.

YOUR APPLICATION
This is your opportunity to tackle the world’s biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change. You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

**Location**:
**Spain**: Cataluña : Barcelona

**Division**:
Crop Science

**Reference Code**:
597022

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