Client Executive

**Position**: Client Executive

**Location**: Madrid or Barcelona (hybrid/remote working with client travel)

**Our story**

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

**Client Executive - Role Description**

The Client Executive is accountable to achieve and overachieve the revenues and margin targets, deliver strong management of the scope of services, foster a great collaboration internally and externally around the client priorities and achieve high level of customer satisfaction for their assigned Clients.

The Client Executive is responsible for the end-to-end revenue realization, retention and expansion, create conditions for sales growth, and renewal of the integrated Client. The focus is both achieving the current fiscal objectives but also building the backlog for future periods. The Client Executive cultivates relationships within Client leads to unlock customer value, make sure Strada delivers according to contractual agreements, identify opportunities to enhance client product engagement and generates demand within Clients for bundled solutions that demonstrate our “One Strada” advantage for the entire portfolio (Benefits, Payroll, Cloud, and Consumer Experience). The individual will work closely with assigned Sales and Solution Architects on new sales opportunities.

The Client Executive is responsible to manage closely the scope services for the customer and support ongoing services and projects delivery across the various service locations, domains and platforms. The Client Manager ensures timely execution of ongoing client deliverables in close collaboration with delivery functions as well as developing solutions to complex problems/projects across multiple domains and services.

The individual will maintain overall Accountability for all Strada scope of services and serve as a client escalation point on all matters related to commercials, customer satisfaction, delivery, installation, solution adoption, and product renewal. The Client Manager will have overall business performance Accountability for their portfolio of clients and will be expected to closely partner with Delivery and Sales on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

**Responsibilities**

**Domain expertise**
- The individual has a solid background in either HR or Payroll technology and services and will become a generalist in the entire Strada portfolio.
- The Client Executive is the relationship owner for the client globally representing the One Strada portfolio, and therefore able to represent the full Strada portfolio at a C-Level in the Client, not just the current scope of service.
- Collaborates with Sales, Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process and product solutions.

**Commercial process**
- Retains clients, maintains sustainable relationships, and understands all of our competitors.
- Ability to generate client demand for Strada product solutions and expansion of Strada services by demonstrating thorough understanding of client needs.
- Creates and executes Client mapping and Client renewal, retention, and strategic plan.
- Identifies key success measures for solutions within Client and then manages to the plan.
- Leverages strategic customer relationships to deliver revenues realization and expansion across multiple end locations.
- Proactively communicates successes, opportunities, and Client direction across all Client departments.
- Lead high-level discussions at the corporate level of the Client.
- Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management.
- Collaborates with internal resources (Finance, etc.) to plan at Client level pricing strategy, analytics, business review prep & presentation.
- Demonstrates strong upselling aptitude to secure product adoption