Customer Service

hace 2 semanas

Barcelona, España Grupo Temporing A tiempo completo

Tras más de 25 años en continuo crecimiento, Temporing ha pasado de ser una empresa especializada en recursos humanos a ser una organización que conecta a todas las personas en un mismo entorno laboral.

Queremos crear un espacio que potencie lo que cada uno de sus miembros tiene que ofrecer para impactar positivamente en la sociedad y conseguir que todo el mundo tenga acceso a oportunidades laborales. Ofrecemos soluciones integrales de recursos humanos para poder dar respuesta a cualquier necesidad de nuestros clientes relacionadas con su mayor valor, las personas. Desde la puesta a disposición de personal, gestión de equipos, selección de perfiles, desarrollo profesional, asesoramiento en procesos de transformación, uniformidad y equipos de protección individual.

**Funciones**:
From Temporing we are looking for a CUSTOMER SERVICE with high level of English for a multinational pharmaceutical company located in Barcelona (Sant Joan Despí).

**Tasks**:

- Interact with customers (directly and via sales team members).
- Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
- Reach out to customers for missing Customer Master data information to process sales orders
- Seek customer feedback to track satisfaction level and identify solutions to improve experience
- Resolve any immediately addressable customer requests.
- Partner with Commercial /Supply Chain team.
- Identify and implement improvements in operational efficiency, customer experience, etc.
- Partner with Finance/Credit Management.
- Cooperate for monitoring the credit status of the orders.

**Requisitos**:
- BS/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields preferred.
- Min 1 year of operational experience in Customer Service, Commercial, Logistics, Administration.
- Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making.
- Knowledge of IT systems and tools, e.g. SAP, SalesForce or other CRM or order management systems.
- Proficiency in Excel and Office package.
- Communication and customer relationship management skills
- Language: Spanish native level, English fluent, (preferred additional Portuguese, French, Moroccan Arabic)

**Se ofrece**:
Our client offers:

- Development and learning opportunities in an international environment.
- One year temporary contract in a full-time job.
- Flexible working hours from 8 to 17hrs. from Monday to Friday, 2-3 days home office.

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