IT Service Management for Amazon
hace 5 días
Para una multinacional de Logística buscamos **IT Service Management for Amazon** con **inglés muy Alto**. Contrato indefinido con nosotros.
**Role & Responsibilities**
RACI
Critical incidents (P1/P2) - Regular updates to internal customer & IT Global KAM (regular working hours only)
Critical incidents (P1/P2) - RCA (initial & final) registration in tracker
Critical incidents (P1/P2) - RCA (initial & final) generation in time and form
Critical incidents (P1/P2) - RCA (initial & final) actions completion follow up. Example: Amazon efficiencies call on Thursday. The regional KAM will receive updates from the Service Management Team / PRD Application and Infra owners
Critical incidents (P1/P2) - RCA (initial & final) quality assurance
Recurrent incidents (P3/P4) - Problem ticket analysis
Recurrent incidents (P3/P4) - Problem ticket creation, follow up and resolution
P1/P2 Escalation if rejected by Support Team
Customer IT Bi-weekly calls - Material preparation - Incidents
Weekly internal call - Critical IT Issues / Tickets Update (P1/P2)
**COMMUNICATION MATRIX**
Escalation of incident
Provide regular updates to the sites about analysis and progress resolution during regular working hours
Request RCA
Circulate RCA internally for review
Communication of IT maintenance schedule (IT Maintenance calendar) to OKAM team
**El trabajo seria 2 a 3 días en la oficina (La Finca, Pozuelo de Alarcón), martes, miércoles y jueves.
-
Head of Account Management, Amazon Hub
hace 2 semanas
Madrid, España Amazon Spain Services, S.L. A tiempo completoProven experience driving strategic alliances and partnerships for business - Proven leadership skills and experience - Fluency in Spanish and English - Ability to multi-task and prioritize multiple work-streams - Proven track record of taking ownership and driving results - Experience managing effectively a team Job summary Are you an experienced,...
-
IT Service Management
hace 4 semanas
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
-
Business Development Manager, Amazon Pay
hace 5 días
Madrid, España Amazon Spain Services, S.L. A tiempo completo5+ years of successful sales or business development experience, preferably in the eCommerce or payments industries, with demonstrable success in exceeding targets. - Exceptional customer focus. - Experience in building relationships with and driving revenue growth from existing clients/partners, including experience in the EU. - Very good written and verbal...
-
Business Development Manager, Amazon Pay
hace 3 días
Madrid, España Amazon Spain Services, S.L. A tiempo completo5+ years of successful sales or business development experience, preferably in the eCommerce or payments industries, with demonstrable success in exceeding targets. - Exceptional customer focus. - Experience in building relationships with and driving revenue growth from existing clients/partners, including experience in the EU. - Very good written and verbal...
-
Madrid, España Amazon A tiempo completoDESCRIPTION At Amazon we’re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon to grow their business. AVS develops programs to disproportionately grow vendors on Amazon and seeks to...
-
Program Manager
hace 6 días
Madrid, España Amazon A tiempo completoDESCRIPTION At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programs for our customers. You’ll also oversee programs that are already running and find ways to...
-
Supply Chain Manager, Amazon Shipping
hace 7 días
Madrid, España Amazon A tiempo completoJob ID: | Amazon Road Transport Spain, S.L.U. Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to raise the bar on customer experience? Amazon Shipping is an industry changing E2E business, offering Amazon’s logistic and...
-
Software Development Amazon OS, Madrid
hace 3 días
Madrid, España Amazon A tiempo completoSoftware Development Amazon OSAs a Software Development Engineer in the Amazon Device OS organization, you will own the definition and implementation of a software development environment that enables building applications for millions of devices, such as Fire TV, Echo and more. This role offers a unique opportunity to work at the intersection of native app...
-
Madrid, España Amazon A tiempo completoDESCRIPTION Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their...
-
Professional Services Mgr, Amazon Business
hace 6 días
Madrid, España Amazon EU SARL (Spain Branch) - C16 A tiempo completoBachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent - Experience managing and growing large accounts, product marketing or management consulting roles - Exceptional Spanish and English - Both verbal and written The Amazon Business team is dedicated to developing solutions that...