Head of Account Management, Amazon Hub

hace 1 día


Madrid, España Amazon Spain Services, S.L. A tiempo completo

Proven experience driving strategic alliances and partnerships for business
- Proven leadership skills and experience
- Fluency in Spanish and English
- Ability to multi-task and prioritize multiple work-streams
- Proven track record of taking ownership and driving results
- Experience managing effectively a team

Job summary
Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history.

We are looking for a dynamic, organized self-starter to join as Senior Account Manager - Amazon Hub Locations in Spain.

Amazon Pickup Locations, including Amazon Locker, are exciting, new delivery solutions and the Senior Account Manager will be responsible for managing and developing the network of location providers suitable as hosts for Lockers and Amazon’s own pickup point network. Creating long-lasting relationships with strategic partners across Spain is fundamental to the expansion plans for the program and for delivering an outstanding customer experience. Maximizing these partner relationships helps our business to grow, expanding Amazon's delivery network and providing more convenience and selection to our customers.

We are seeking an experienced Senior Account Manager to develop our network of location partners. You will efficiently negotiate terms and close deals with premium partners. Internally, you will work with functions that cut across the organization including technology, marketing, transportation and customer service, to drive great customer experience for our program.

The Senior Account manager will lead the Account Management team, ensuring entry level on-boarding and ramp up, handling most complex accounts or/and acting as an escalation point for those accounts, and representing the team in internal meetings.

Key job responsibilities
- Own the Pickup location strategy in Spain, building out a pipeline of new partners
- Drive the Amazon Pickup Locations CX to deliver the best in class experience, service and convenience
- Drive off-line Marketing and Advertising campaigns with location partners to ensure Amazon Locker awareness, exposure and ultimately grow utilization.
- Lead the Account Management team, ensuring entry level on-boarding and ramp up, handling most complex accounts or/and acting as an escalation point for those accounts, and representing the team in internal meetings.
- Experience: professional experience within Account Management and/or Business Development.
- Experience in E-Commerce, Retail, Consulting and/or B2B



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