Head of Account Management

We're looking for an experienced **Head of Account Management** to lead our global team. Reporting to the Director of Bolt Business, you'll be responsible for developing and building our account management and client success function. You'll be a key member of the leadership team, steering the future of the business line.

Bolt Business is growing fast, with plans to 10X the business and we expect this to be a multi €BN+ part of Bolt. Operating in 40+ countries, with ~100 people in the Bolt Business team already, we're continuing to ramp up globally, aiming to be 300+ this year.

We offer great solutions for businesses to get their employees moving in the easiest way possible, whilst retaining the control and visibility they need. It's not just rides, we have scooters, E-bikes, car rental and food delivery in our remit. It's an epic product that businesses around the world love and we need an amazing sales leader to get even more businesses using it.

We're looking for a driven individual, with experience of rapidly building, coaching and developing our account management function across multiple countries. You'll need to be driven, confident and ambitious, we're moving quickly and this is an exciting role, one with huge scope for growth and impact. If you've worked in high growth B2B account management leadership and you want to take the next step, then let's talk.

**Overseeing account management and customer success globally** - responsible for global performance and improvement.

**Recruit and build your organisation**, we're growing fast and you'll need to build a winning team across multiple countries, with help from our recruitment team and our country managers.

**Achieve growth and retention targets**, you'll drive your teams to success - hitting and beating targets and bringing success to our global team.

**Planning & strategy**, you'll own the account management strategy, you'll plan who's doing what, projected P&L and what your our teams will achieve. You'll own and oversee the successful deployment & execution.

**Identify and remove blockers**. You'll spot blockers to growth, identify solutions and implement them in all your markets.

**Coaching & Training your team, **you'll be mentoring and improving them every day, performance managing you country managers, taking them to new levels and developing their careers at Bolt.

**Work closely and give feedback to the product and marketing team** regarding Bolt Business solutions and how we should develop, communicate and improve - you'll be seeing and hearing what businesses need, so you'll be an essential voice to our product teams.

**Define the customer experience**, you'll map what is appropriate for who then work with marketing, cs and sales to ensure the end to end experience is put in place to ensure our customers are delighted.

**Own Onboarding,** you'll define how onboarding works and own the team that deploys it.

**Present sales and revenue forecasts** to the management team. It's your region, so you'll be able to inform and update the management team on your progress and successes in all markets you own.

**Developing processes, tools, guidance and for your sales organization** - you'll be building the future of Bolt

**Entrepreneurial projects**. You'll spot opportunities, devise projects to test new ideas and manage their execution - searching out new ways to grow, sell and win in all our markets.

7+ years experience in fast paced B2B account management/client success, with at least 2+ years managing teams ideally across several locations/markets.

A leader, who can motivate a large regional team, manage different cultures and needs of your reports.

Experience of rapidly recruiting and scaling an account management organisation in multiple locations, scale up/start-up experience would be highly advantageous.

Be a master of sales strategy, able to identify opportunities, guide country teams and lead your markets to success.

BS/MS degree in Business Administration or a related field.

Familiar with leading CRM's and highly analytical of sales stats and KPIs, with strong knowledge of how to steer a team to meet tough targets.

Excellent communication skills in English.

Remove blockers, relentlessly drive for improvement and manage multiple stakeholders to get things done quickly.

Skilled in defining processes, KPIs, and guidance for teams to follow.

A true multitasker, able to manage multiple workloads, projects and priorities.

Accustomed to fast paced scale up environments, thriving on the challenge to get things done quickly and deliver results.

Relentless drive to achieve results, strong willed, motivating and cool under pressure.

Someone who gets hands on and is excited to get involved closing big deals and building strategic partnerships.

Experience of owning and developing business loyalty programs would be beneficial.

LI-Hybrid