Student Experience Coordinator, Part Time

**Student Experience**
***
**Coordinator**
- Full Time / Part time:
Part time (20 hour/week) with opportunity to become full-time
- Regular / Temporary:
Regular, Permanent Contract
- Salary:
Minimum salary 11.000EUR. Salary is commensurate with skills and experience
- Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.
- Location:
Barcelona, Spain
- Reports to:
Director, Spain Programs located in Barcelona

**Position Overview**
- Are you a life-long learner, curious about the world around you_
- ?_
- Are you ready to bring your unique skills to a mission-driven organization?_
- Do you enjoy being a part of a _
- student’s journey _
- of_
- personal, _
- academic_
- and intercultural growth?_

If so, we would love to welcome you to our global community

We are looking for an individual to support IFSA’s program in Barcelona. This part-time position provides high quality service and academic and cultural support for undergraduate students studying with IFSA. You will organize and accompany co-curricular activities as well as conduct personal check ins that support student learning and satisfaction outcomes.

This position will have work cycles that are more intensive requiring at times evening and weekend hours.

In this position, you will work closely with all members of the local team, as well as colleagues from our sites in Europe, the Global Health & Safety Team, Academic Programs, and Student Engagement.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

**In this position, your responsibilities would include**:
**Student Experience**:

- Collaborate to develop and present pre-arrival student webinars
- Support arrivals process
- Coordinate and support excursions, co-curricular activities, orientations, and other events as needed
- Initial point of contact for general student inquiries
- Assist with welfare check ins
- Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
- Support academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations
- Monitor student's integration and well-being through regular communication and campus visits
- Contribute to emergency response and student incident management based on established protocol
- Assist in sourcing internships for students in Barcelona
- Represent IFSA at local meetings related to study abroad with host institutions
- Duties assigned by Director to assist with student services and Spain operations
- Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

**Requirements, Work Experience**
**and Education**
- 1-2 years of work experience in sectors such as higher education, tourism, event planning, or hospitality
- Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
- Strong attention to detail in creating internal and external documents and in managing program and administrative data
- Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce
- Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
- Proven ability to work well in a team and to engage effectively with colleagues across an organization
- Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
- An ability to respond calmly and professionally to emergency situations
- General knowledge of university system and student life in Spain, especially in Barcelona with the host institutions.
- Undergraduate degree preferred
- C1 proficiency in English and Catalan and/or Spanish required
- The legal right to work in Spain required**Physical and Work Environment**
- Working on a computer, making pho