Technical Account Manager

hace 1 día

Madrid, España Arsys A tiempo completo

**Key Responsibilities**:
**Client Communication & Support**
- Act as the primary point of contact between the client and internal teams.
- Understand the client’s business needs and help coordinate the delivery of services accordingly.
- Foster strong, long-term relationships based on trust and reliability.

**Incident & Request Coordination**
- Assist with the coordination of incidents and service requests.
- Follow up with internal departments to ensure timely resolution.
- Keep clients informed about ongoing issues and progress updates.
- Support the documentation and follow-up of infrastructure changes.

**Project Coordination**
- Help plan and monitor small to mid-sized projects with support from senior team members.
- Coordinate schedules, meetings, and project tasks.
- Track project status and communicate updates to clients and internal stakeholders.
- Support testing and implementation phases.
- Promote process improvement and clear documentation.

**Requirements**:

- Fluent German (C1 or above)
- 2+ years of experience in a client-facing or coordination role.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and priorities with a service-oriented mindset.

**Offer and Benefits**:

- Exciting, international field of activity full of globally scaling cloud and hosting technologies.
- Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.
- Flexible working hours to organize your schedule according to your needs.
- Ability to work remotely or in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.
- Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
- Personalized training in cutting-edge technologies, certifications, or any area that interests you.
- We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

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