Director, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Account Management

The Director Account Management will maintain primary responsibility for managing the customer relationship and profitability opportunities with a key customer, providing strategic customer solutions and achieving mutual goals through leveraging cross functional solutions teams, systems and processes in order to prioritize and proactively meet customer’s needs and challenges.

Role
- Responsible for all account management and business development activities for a key customer, including monitoring customer satisfaction with Mastercard’s support and solutions delivery.
- Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the overall relationship and business agreements. Deliver against sales targets for Mastercard products/services, profitability and relationship metrics.
- Develop strong relationships between Mastercard and the customer across all operational functions (fraud, marketing, operations, acquiring, debit and business analysis) and understand its organizational politics.
- Implement business solutions that improve revenue generation, enhance mutual profitability and relationship deepening.
- Develop strong internal relationships within Mastercard to enable the customer to achieve their business goals and differentiate Mastercard from the competitors.
- Leverage all Mastercard brand sponsorship properties and product management resources to deliver exceptional customer value.
- Responsible for all administrative and operational issues for the account including staff management and development, planning and budget/expense management.

All About You
- Extensive account management skills and sales experience.
- Payment industry experience and good knowledge of the Spanish payments market.
- Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies.
- Must demonstrate strong influencing and negotiation skills.
- Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
- Extensive industry knowledge and networking.
- Have an entrepreneurial approach and vision.
- Analytical skills from a product management/profitability perspective.
- Outstanding influencing and communication skills.
- Bachelor Degree or sales experience within a Blue Chip organization.
- Fluent in Spanish and English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.