Ict Technician

hace 2 semanas

Madrid, España EastHORN Clinical Services A tiempo completo

**Job Summary**:

- Provides end-user support for Windows and Mobile devices (installation, configuration, troubleshooting)
- Assists in the overall administration of IT Infrastructure
- Executes delegated, IT related tasks for the HR, QA and Finance Department
- Familiar with Google Workspace and/or Microsoft Azure/ Office 365

**Responsibilities**:

- Provides the first line of support to PC and software problems upon the receipt of staff requests
- Performs administration activities
- Provides testing and monitoring of IT assets
- Performs IT training of new and current employees
- Performs self-training and maintains up-to-date knowledge regarding employed SaaS subscriptions
- Works according to company policies and SOPs
- Becomes familiar with all facets of IT services for a distributed multinational CRO
- Solves business challenges in a highly-regulated environment with modern technologies

**Practical Work Aspects**:

- EastHORN is a distributed multinational CRO operating in CEE. The workforce is around 250 people located in several countries.
- Each country’s staff is partially office and home-based. The field activities of staff are crucial to business processes.
- EastHORN is frequently audited and must comply with clients’ standards and GCP regulations regarding its IT infrastructure.
- Workday consists of on-demand support during business hours and other IT tasks that are performed during support standby times or at flexible times according to business needs
- Work is performed under the supervision of an ICT Manager; a progressive increase in responsibilities is foreseen
- Home-based/office-based position

**Job Skills & Qualifications**:
**Required**:

- Good verbal and written English
- Good team player, courteous IT support
- Keen attention to detail
- Willingness to learn and adapt
- Highly developed sense of confidentiality
- Advanced knowledge of network technologies, and cloud services

**Preferred**:

- Previous work experience in remote help desk is an advantage
- Job training or an academic degree in IT related field is an advantage

**Benefits**:

- Involvement in ICT decision making
- Work in a young and professional English-speaking team
- Work in a dynamic and interesting work environment
- Work in a fast-growing company with flat organizational hierarchies
- Competitive remuneration
- Full-time employment, an average 40 working hours per week

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