Servicenow Itsm

hace 7 días

Madrid, España Axiom Software Solutions A tiempo completo

**Job Description**:
**Must be fluent English and Fluent Spanish Speaker**

**Description**
**Main activities and accountabilities**:
In the scope of large ServiceNow CSM/ITSM/ITAM transformation projects we are looking to reinforce our ServiceNow technical team.

Main activities and accountabilities:
The technical expert we are looking for will:

- Translate business requirements into ServiceNow features focusing on minimizing the level of customizations
- Collaborate with the SN Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
- Deliver ServiceNow CSM or ITSM & ITAM implementations including one or several of the following:

- Core platform implementations (case, incident, mim, service catalog )
- CSM Portal / Employee Center enhancements
- integrations with 3rd party tools
- Review and optimize implementations done by other developers ensuring better low customization adherence, optimal performance, scalability and security
- Develop enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them.

**Professional Skills (Methods & Processes)**
- Knowledge of ITIL processes and the Customer/Employee Support context
- Good understanding of release management and code versioning best practices
- Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
- Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations
- Testing Strategies: Experience of both technical and functional testing including test script writing and execution.
- Agile Methodology: Experience of working in SCRUM.

**Soft Skills**
- Team player: Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical, functional, junior, senior, management etc
- Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies
- Excellent communication
- Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
- Active listener, seeks clarification and confirms understanding
- English: Excellent

**Technical & Functional**:

- 6+ years Hands-on ServiceNow CSM and/or ITSM experience. ITAM is a plus.
- Expert in Service Portal management and customization (with practical experiences)
- Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Additional experience in ITOM is a plus

About Company

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.

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