French Customer Service Representative

hace 2 semanas


Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain is looking for **Customer Service Representatives** in **Barcelona**.
**Responsibilities**
- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products

**Requirements**:

- Native level of French
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive, can work with mínimal supervision

**Benefits**:

- Full-time and part-time contract available, from Monday to Friday
- 1 week of initial training
- Full time Salary 17.576,88€ // Part time 10.140,50€ gross/year
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- International business casual environment
- **Relocation Package**:

- Flight ticket
- Taxi from Barcelona airport to your accommodation
- 1 month accommodation in a nice individual studio
- Support with a private Health Insurance
- Permanent contract
- Competitive Benefits package

**Job Types**: Full-time, Part-time, Permanent

**Salary**: 10,100.00€ - 17,500.00€ per year



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