Customer Service Representative

hace 2 semanas

Barcelona, España CPM A tiempo completo

French + Portuguse Customer Service Agent - ColPal

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- Delivering exceptional, client-centred resolutions in a timely manner
- Developing a sound understanding of the products and services offered by our client
- Embracing our company values and acting as a brand ambassador

What are we looking for?
- A fluent level of French and Portuguese with exceptional grammar and spelling skills (knowledge of other languages is a plus)
- High level of English (both spoken and written)
- Genuine passion for delivering outstanding customer service
- Confidence and an enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
- A strong team-work ethic and a “can do” attitude

What do we offer?
- Full-time contract (39 hours/week)
- Schedule: Monday to Friday (09:00 - 18:00)
- Salary: 16.000 € gross per year + knowledge bonus (150/month) after 1 month working in the campaign
- Benefits: Dental insurance and physio sessions.
- 24 days holiday per year on full time basis
- Remote / Hybrid work possible
- Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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