Senior Deskside Engineer in Getafe

**Senior Deskside Engineer in Getafe**:
Job-ID: 118181 | Contract type: Standard

The TRG Team is looking for a Senior Deskside Engineer for an important customer in Getafe

**The standard scope of this role includes**:

- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Provide Technical Leadership in own specific area of expertise.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Contribute to the development of technical procedures and standards to meet business and customer requirements.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
- Mobility for the Technician is needed for carrying out the service in different sites.

**Who?**

The TRG Team is looking for an IT professional with the following:
**Knowledge & Skills**
- Works under general supervision. Uses discretion.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Able to define and follow instructions and procedures
- Proven experience in IT Service environment.
- Ideally Certified in appropriate technologies to support business strategy.
- Demonstrates an organised approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills
- Demonstrates effective interpersonal, literacy and numeracy skills
- Demonstrates awareness of health and safety at work.

**Pre-Requisites & Experience**
- Studies: Ciclo Formativo de Grado superior en Informática.
- Experience: at least 5 years.
- Fluent in Spanish and in English are required.

**About us**

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

In doing this, we help CIOs and IT departments in organisations around the world maximise productivity and the business value of IT for internal and external users.
As we indicate in Winning Together, we prize teamwork and offer a work environment that is friendly, open and supportive. Just like our customers, we want to see our employees learn and grow to their fullest potential.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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