Deskside Support Engineer

**Deskside Support Engineer**

**English Required / Based in Madrid**

Are you one of those Deskside Engineers who loves to learn from and teach your colleagues, push yourself to the limit, and take part in very demanding projects with the latest technology?

At Cognizant Spain we have got the Team that you’ll want to be part of: great colleagues to count on, continuous training, and interesting projects

**What will be your challenge and goal?**
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site.
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

**What will make you successful in this position?**
- Strong Analytic/Troubleshooting Skills.
- Strong Communication Skills.
- Strong understanding of MS Windows Operating Systems.
- Strong Customer Support Skills.
- Minimum 2 years deskside support services.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of MacOS & iOS environment & administration.
- Advanced understanding of the MacOS imaging & end-point deployment process.
- Basic understanding of policy, user certificates and keychains design, management, and deployment.
- Advanced knowledge of mobile device support.
- High level of English and Spanish.

**Why choose us?**
- HIGH QUALITY PROJECTS. You will take part in demanding international projects. Show us what you’re made of
- LATEST TECHNOLOGIES. We know you love the fascinating world of Engineering, which is why you’ll continue to grow in this field.
- LEARNING. Your current knowledge is never enough, is it? You’ll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you’ve been wanting to study.
- TEAMWORK. This team will always be there for you We know you’re tough and have a “no task too small” attitude, but you’ll always have a talented teammate to count on if you need to
- INTERNATIONAL TEAM. If you stand out among your peers because you’ve got great English communication skills, you’ll be able to put that to good use If it’s not your strongest suit, don’t worry Here’s where you can improve it by working alongside teams distributed all around the world.
- CAREER PLAN. It is a fact, here you’ll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business.

**Other Benefits That You’ll Find**
- Restaurant tickets for every working day
- Permanent contract: you are here to grow with us
- Referral program: it’s time to bring your colleagues to an awesome team and get rewarded for it
- Salary and bonuses: it’s a matter of reaching an agreement. We’ll discuss it on our first call

To sum up