Deskside Support Technician

hace 2 semanas


Madrid, España Sharp Brains Recruitment A tiempo completo

Skill Set: Deskside Support TechnicianPosition: BackfillLanguage: Spanish/English (Both C1)Contract: B2B/FreelanceLocation: Errenteria, SpainKey Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user account management, and smart hands support.11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.13. Followed ITIL practices for incident, problem, and service request management in corporate environments.



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    Skill Set: Deskside Support Technician Level 1 Position: Backfill Language: Spanish & English (Both B2) Contract: B2B/Freelance Days per week: 2 days per week Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities...


  • Madrid, España Sharp Brains Recruitment A tiempo completo

    Skill Set: Deskside Support Technician Level 1 Position: Backfill Language: Spanish & English (Both B2) Contract: B2 B/Freelance Days per week: 2 days per week Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities...


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    Skill Set: Deskside Support Technician Level 1Position: BackfillLanguage: Spanish & English (Both B2)Contract: B2B/FreelanceDays per week: 2 days per weekKey Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move,...


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    Skill Set: Deskside Support Technician Level 1Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.Position: BackfillLanguage: Spanish & English (Both B2)Contract: B2B/FreelanceDays per week: 2 days per weekKey Responsibilities:1. Provided...


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    hace 3 días


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