Intern - IT Support

hace 3 días

Valencia, España EXFO A tiempo completo

Intern - IT Support

**Main locations**:Valencia, ES**Job Type**:Internship**Workplace type**:Hybrid**Offer number**:3453EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

**Job summary**
- As a Technical Support Specialist intern for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), identify solutions and communicate the solution to the customer. You will develop knowledge of current hardware, software, firmware, processes, and tools. You will give support to Valencia site and also to help to maintain at the security level all the end user devices. Both strong technical and interpersonal skills are required._

**_Technical requirements_**
- Interest in providing level 1 and 2 technical support and using IT support ticket management systems.
- Knowledge of installation, configuration and troubleshooting of Windows and Linux laptops.
- Experience in network and printer configuration and troubleshooting.

**Required aptitudes**
- Flexibility, solution-focused
- Customer-oriented
- Adapability troubleshooting complex issues
- Willingness to learn, grow and share new skills and knowledge.

**Must have**

**Language requirements**: Strong oral and written communication in English and Spanish- Any other combination of experience/studies will be considered._

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

**Thanks for your interest in EXFO

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