IT Support Coordinator

Company Description

Statkraft has been making clean energy possible for over a century. Today, we are Europe’s largest renewable energy producer and a global energy market operator. We are a vibrant, diverse and strongly connected community of over 5300 people, working across 21 countries within Europe, South America and Asia. Together, we work on the front lines of changing the game for renewable energy. From solar, wind and hydrogen development to algorithmic energy trading and everything in between.

We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we don’t see renewable energy as part of the solution - we believe it must be the solution. With us, you’ll shape a career that is truly forward-facing with many amazing opportunities and offerings to match.

But there’s more work to be done and we depend on inspired, creative and dedicated people who want to shape a brighter future with us - that’s why we need you to join us.

**Job Description**:
Job Location: Valencia, Spain.

“Infrastructure Operations” is a department within IT, having the overall responsibility for day-to-day operations of IT services in Statkraft, either through service providers or own resources. The team is also responsible for Process Management and local support globally.

We are now looking to strengthen our Local Technical Support team and seek an IT Support Coordinator to coordinate and handle local IT needs for the Valencia office as well as other locations in Spain. You will work in a dynamic operational environment as part of our Operation Centre and Local Technical Support team, collaborating with a large IT environment (250+ employees) in continuous development. You will report to Head of Infrastructure Operations.

In your role you will:

- Handle issues requiring local physical presence and be available for the users requiring IT support and assistance
- Handle and coordinate Events, Incidents, Service requests and Changes related to the local IT environment, locations in Spain
- Provide desktop swap‐out, Level 2 hardware and system software support to include but not limited to engineering workstations, laptops, desktops, smart phones/tablets and other devices as mutually agreed and defined
- Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/ external end users, etc
- Provide informal end user trainings
- If applicable, rack mounting/unmounting of servers/network & security/backup device
- Help troubleshooting/repairing hardware & software issues
- If applicable, evaluate/monitor heating and cooling systems for office and data room facilities to ensure they are operational and can meet equipment temperature conditions
- Cooperate closely with other IT departments to ensure service delivery to all Statkraft sites
- Work as a Hand & Eye support for remote L2/L3 teams
- Work out and maintain IT Operations documentation
- Have the opportunity to participate in national and international infrastructure projects

**Qualifications**:

- Work experience within operation of Windows clients and servers, printers and video conferencing systems
- Knowledge about IT process management framework, preferably ITIL
- Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
- Quick learner who likes to work independently on assigned tasks
- Strong passion for working with information technologies
- Self-driven and energetic, able to perform under pressure
- Service orientated and professional
- Excellent communication skills in Spanish and English - written and spoken

Additional Information

We have 125 years of unrivalled expertise in creating the technologies that put ecosystems, communities and our environment first. With us, you’ll shape a career that is truly forward-facing with many amazing opportunities and offerings to match.

**Statkraft's vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.**

Please note: Statkraft manages critical infrastructure and services in several countries. We conduct background checks on qualified applicants before hire.