Project Manager

**About Kuoni Tumlare**

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.

**Role Overview**

We are looking for a dynamic and forward-thinking **Project Manager Business Transformation** to lead key change initiatives within our Destination Management company (DMC). This role plays a crucial part in driving strategic projects aimed at optimizing operations, enhancing the customer journey, and adapting to evolving market demands across our destinations, services, and digital platforms

**Key Responsibilities**

Lead and deliver end-to-end transformation projects in areas such as digitalization, customer experience, sustainability, and operational efficiency.
- Collaborate closely with senior leadership, operational teams, marketing, and key stakeholders in various locations to ensure strategic alignment.
- Analyze tourism trends, internal processes, and customer feedback to identify areas for transformation and innovation.
- Identify and implement AI-driven solutions that enhance personalization, automate workflows, and optimize resource allocation.
- Define and deliver the ideal digital travel journey, including seamless booking paths, real-time communication, and personalized experiences across touchpoints.
- Develop and manage project plans, budgets, timelines, and performance metrics.
- Ensure successful stakeholder engagement and communication throughout all phases of transformation projects.
- Monitor and report project progress, risks, and outcomes to executive leadership.
- Foster a culture of innovation and continuous improvement within the organization.

**Qualifications & Experience**
- Degree in Tourism Management, Business Administration, or a related field.
- 5+ years of experience in project management, with a strong focus on transformation, ideally in the tourism, hospitality, or travel industry.
- Solid understanding of the tourism value chain, including destination management, travel distribution, marketplace and customer experience.
- Strong organizational, analytical, and communication skills.
- Experience working with cross-functional and international teams.
- Proficiency in project management tools and methodologies
- Fluent in English; knowledge of other languages (especially local or regional) is an asset.

**Who You Are**

You are a strategic thinker with a hands-on mentality, passionate about shaping the future of travel through smart technology and customer-centric innovation.
- You have a deep understanding of the tourism industry and are curious about how emerging technologies like AI and digital platforms can transform how we plan, book, and experience travel.
- You’re a natural connector—you know how to bring people together across departments, markets, and mindsets to drive complex projects forward.
- Able to thrive in dynamic environments and are comfortable navigating ambiguity, always looking for ways to simplify, optimize, and elevate the customer journey.
- Ideally fluent in digital tools, confident in stakeholder communication, and excited by the challenge of delivering measurable transformation.
- Above all, you’re motivated by impact: making travel better for customers, more efficient for teams, and more future-ready for the business.

**What We Offer**
- A front-row seat in reshaping the future of our company with one of the most respected names in the global tourism industry.
- The opportunity to lead high-impact transformation projects in an international environment, working with cross-cultural teams and diverse markets.
- A workplace that values innovation, agility, and collaboration, where your ideas and contributions truly matter.
- Exposure to cutting-edge initiatives in digitalization and AI that are redefining the travel experience.
- A supportive and collaborative team culture that encourages continuous learning, knowledge sharing, and personal development.
- A company driven by purpose—connecting people and cultures through unforgettable travel experiences.
- Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
- Stability: 100 Years at the top of our field and still pushing into new territory
- Progression: We reward high performers and look to promote key talent internally
- Learning and Development opportunities for growth and Upskilling
- A Supportive Management Culture and autonomous working environment
- Company Wide Bonus Scheme
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working, opportunity to travel where needed
- Annual Awards and Recognition for high Performers
- Friendly and Col