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Technical Support Account Manager
hace 2 semanas
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.
Alongside the Operations, the **Technical Support Account Manager** will guarantee excellent service levels, advising our customers and gateways about our solutions, the technological scope of them, and how to take full advantage of our functionalities
**Job duties and Responsibilities**:
- Technical Onboardings: identify the technological needs of our clients, as well as their growth potentials.
- Know and understand the different forms of integration offered by PayRetailers.
- Identify, diagnose, and understand how to solve incidents in a fast and organized process.
- Responsible for interdepartmental calls, such as calls with merchants and gateways.
- Communicate issues/demands from merchants and gateways. Be knowledgeable about the scope of our system to know the limits of the system as well as the growth capabilities.
- Interdepartmental coordination with the sales/account management team and the IT team.
- Generate monthly reports indicating area details.
**Experience and Qualifications**:
- Bachelor’s degree in systems administration or Bachelor's Degree in Business Administration and Management or similar.
- **Experience or knowledge using tools such as: Vpn, Jira, Postman, Insomnia, SQL and MSSQLSever.**:
- **At least 2 years of experience working in a similar role.**
- Working knowledge of data analysis and performance/operation metrics.
- Demonstrated knowledge of technology industry.
- Business travel as necessary.
**What we offer**:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Additional days of holidays ✈
- Free language classes
- Private health insurance covered by the company.
- At least one day of home office per week
- Free catering in the office
- Possibility to increase your net salary through our flexible retribution partner
- Excellent work environment and good collaboration.
- Free coffee/Tea and snacks from the company
