Enterprise Account Manager, UBER Direct

**About the Role**:
This role will be a part of a newly formed Direct team in Spain. You will be working closely with the Central Uber Direct team based out of Amsterdam and cross-functional stakeholders. As an Uber Direct Account Manager, you will onboard and manage merchants that have decided to start using our on-demand delivery service (DaaS). In this role, you will mainly focus on managing brands that have decided to start working with us and you’ll work towards building outstanding operating procedures, and operations and support them on their growth plans. Moreover, you will be part of cross-functional projects. In doing so, you'll make a direct impact by turning Uber into the most trusted, go-to service for as many merchants as possible.

About the team

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and curiosity about their digital and delivery offers. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile delivery service for orders to their own app and website. Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, and E-commerce - empowering merchants to deliver orders generated on their own channels (outside of Uber’s marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business by EOY'23. Uber Direct has the potential to be our next multi-billion-dollar business

**What You'll Do**:

- Onboard and manage high-value accounts that join Uber Direct.
- Understand and transmit the value of Uber Direct for merchants and for the company to the broader team.
- Develop territory/account plans to get outstanding operations, and processes and to help our partner grow.
- Work closely with Ops teams to develop strategies around expansion and improvements of existing accounts
- Lead projects to request features you spot are needed for our merchants. Direct is a very product-driven service, so granting our merchants an outstanding product will e key.
- Build strategic relationships with brands. Our goal is to become indispensable for us; their delivery partners.

**What You'll Need**:

- 3+ years in a consulting firm, handling b2b or b2c company’s clients, logistics/delivery company, or last-mile delivery role.
- Solid analytical experience, client management o business development role.
- Preferably experience and industry expertise in the on-demand / same-day delivery space.
- You're a self-starter and take initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who are responsible for all aspects of business in their market
- Ability to prioritize activities and follow through in a timely fashion
- Good communication and social skills, with the ability to persuasively communicate recommendations and effectively champion customer needs.
- Highly autonomous - able to work with mínimal oversight
- English and Spanish proficiency.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.