Customer Service Coordinator

**Job Description Summary**:
To provide excellent customer service to our customers and / or to designated specific groups of overseas distributors and subsidiaries. To assist and support the Customer Service and Commercial teams by processing and amending Customer Service data and producing reports, quotations and contracts within the ERP system, in accordance with GXP and the relevant functional standard operating procedures.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities/essential functions may include**:

- Provide an excellent customer service for customers, both internal GE companies, and external.
- Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service.
- Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner.
- Develop solid product knowledge and a strong understanding of the logistics of sending specific products.
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
- Build effective relationships with Logistics and distribution where appropriate to understand the impact on customer service.
- Provide knowledge and accurate information to customers. Able to initiate and drive innovative growth projects.
- Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements
- To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for
- Following the procedures set down in the SOP’s, load data onto the ERP system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines.
- Build strong relationships with commercial to support and improve our quotation and tender offers
- Produce standard reports from ERP system, for the use of Data Supervisor, Customer Service, Commercial and Logistics.
- Provide support, where necessary and able for the Customer Service team. Coordinating the data capture (e.g. Material master) and informing the relevant function. Managing GXP master data.
- Maintaining auditable data records for internal and external audits.
- Support and advice Customer Service team with regard to data provided and required.

**Required Qualifications**:

- Proven experience in customer service normally including at least 2 years of prior experience in customer service.
- Experience with managing multiple projects.
- Ability to communicate using English and Spanish.
- Outstanding communication skills, both written and oral.
- Advanced with Microsoft Excel, Access and Word
- Ability to work in a cross-functional cross-country team environment.
- Excellent organizational and administrative skills
- A calm and analytical approach to problem solving.
- Willingness to work as part of a team

**Preferred Qualifications**:

- ERP/SAP knowledge
- Fluency in additional language: Portuguese

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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**Additional Information**:**
Relocation Assistance Provided**:No