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Customer Service Coordinator Pdx
hace 3 semanas
GE Healthcare
Healthcare Pharmaceutical Diagnostics
Category
Sales
Early Career
Job Id
R4026338 Relocation Assistance No
Location
Madrid, Madrid, Spain, 28023
**Job Description Summary**
As Customer Service Coordinators we aim to provide seamless support to all customers and distributors for our PDx Business, focused on Contrast Media, Radiopharmaceutical and PET products, devices and injectors.
Using our own initiative, we take ownership and responsibility for solving problems from initial query right through continuous improvement of injection molding operations that impact pre
- and post-sales, inventory, logistics and technical services.
Proactive horizontal cooperation work and operational execution are important factors for the position, fundamentally to support an operational strategy with well-defined actions for the growth of this business.
We will drive increased customer satisfaction through exceptional customer care.
We are experts in anticipating what our customer wants and know how to be flexible to their specific needs.
We aim to make the order process as straight forward as possible.
We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process.
We are experts in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Essential Responsibilities
- Deliver outstanding service to end customers, suppliers, and subsidiaries.
- Provide active support for Contrast Media Injectors, PET products, and device supplies for customers across Iberia.
- Maintain and update the customer database, including contracts and service records.
- Support the installed base of contrast media injectors.
- Manage internal and external purchase orders with suppliers, fostering strong, trust-based relationships with clients and service partners to ensure high service levels.
- Create and maintain reports and dashboards to support operational visibility.
- Perform general administrative tasks using tools such as Salesforce (SFDC), SmartSheet, Power BI, Microsoft Office Suite, and web browsers.
- Receive and process orders in line with company policies and systems, ensuring timely shipment and invoicing.
- Handle returns and rejections of materials and equipment.
- Support internal approval workflows and documentation processes.
- Respond to customer inquiries in a timely and professional manner.
- Coordinate closely with manufacturing plants, commercial partners, and freight forwarders to ensure QMI accuracy.
- Collaborate within a team environment with a flexible and proactive approach to maintain service excellence.
- Build effective cross-functional relationships to understand and address customer impact.
- Work with other GE departments to resolve disputes and ensure customer satisfaction.
- Manage invoice queries, including issuing credit and debit notes.
- Develop strong product knowledge and a deep understanding of internal processes.
- Handle customer complaints in accordance with company policies and systems.
- Ensure all routine tasks comply with local standards and procedures.
- Contribute to team goals and KPI performance metrics.
Quality Specific Goals:
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
**MINIMUM QUALIFICATION / EXPERIENCE / SKILLS**
**Experience**
- Experience in a similar customer service role.
- Experience in the pharmaceutical or healthcare industry.
- Background in order management and customer service.
**Qualifications / Requirements**
- Fluency in English, Spanish, and Portuguese (written and spoken).
- Strong customer focus and active listening skills.
- Proactive in managing tasks and responsibilities.
- Excellent organizational and administrative capabilities.
- High attention to detail, accuracy, and adaptability.
- Calm and analytical approach to problem-solving.
- Team-oriented, with the ability to lead and drive individual projects.
- Proficiency in Microsoft Office Suite and general computer tools (Word, Excel, Outlook, Internet browsers).
- Ability to maintain focus in a fast-paced and dynamic environment.
**Desired Characteristics**
- Knowledge of the diagnostic imaging business or familiarity with contrast agents, radiopharmaceuticals, and contrast injection systems.
- Technical training or background in the diagnostic imaging sector.
- Experience with ERP systems such as Salesforce and SAP.
- Knowledge of EDICOM
**Skills**
- Proa
