Reservations Manager Lio Mallorca
hace 1 semana
**Description**:
As a Reservations Manager you will:
- Coordinate and support the reservations team daily
- Communicate with agents constantly
- Ensure complete selling of seats
- Solve all costumer doubts and problems. Give the agents the tools to do it.
- Provide assistance to agents.
- Supervise reservation system efficiently and oversee clients seating arrangements
- Communicate with management on any issue related to customers/reservations as well as selling.
- Handle all cases related to guest courteously and professionally
- Maintain diplomacy while relating with clients
- Relate with clients when they arrive and when they are leaving
- Thank clients for their patronage when they are leaving
- Communicate with customers while they wait for their drink and food order
- Ensure complete and consistent cleanliness of the hostess area
- Be available to answer calls and to greet guests
- Provide assistance to servers with tallies at shift ends
- Supervise host book efficiently and oversee clients seating arrangements
- Handle clients amicably and with understanding whether they have reservation or not
- Make great and impressive first impression on clients
- Schedule reservation for guests both in person and over the phone
- Communicate with management on any issue related to customers
- Handle all cases related to guest courteously and professionally
- Handle clients amicably and with understanding whether they have reservation or not
- Promote cross selling and upselling
**Requirements**:
- Previous Reservation Manager experience of 1-3 years is mandatory
- Fluent in English (written and spoken) is mandatory.
- Proficiency in multiple languages is a bonus
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