Customer Service Admin

hace 5 días

Barcelona, España Agilent Technologies A tiempo completo

The Customer Service Admin - EMEA Service Contracts at Agilent Technologies plays a key role in managing the complete customer journey for service contracts across multiple countries. This position handles order fulfillment, contract administration, and complex customer issues while coordinating with internal teams and ensuring compliance with regional and international standards.

**Responsabilities**
- Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolves customer service issues for complex, multi-country or multi-regional accounts.
- Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries

**Qualifications**:

- Bachelor's or Master's Degree or equivalent.
- Post-graduate, certification, and/or license may be required.Typically, at least 1-2+ years relevant experience.

**We offer**:

- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- An opportunity for you to grow within a world-class company to develop your skills.
- An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
- Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
- A dedication to work/life balance.

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:No

**Shift**:Day

**Duration**:No End Date

**Job Function**:Customer Service

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