Sitecore .NET Application Consultant

An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Sitecore.Net Application Consultant within the Application Services team providing services exclusively for one of our major clients.

**Role Purpose**:
To support and further develop our customer’s Sitecore order fulfilment website.

**Responsibilities/Accountability**:

- Perform the role as system architect for the website solution.
- Perform a role of trusted advisor to the client.
- Help plan for future road map for the website solution.
- Work alongside the Team Leader in future projects through full project life cycle (specification, development, system testing, implementation and on-going support)
- Participate in the ‘out of hours’ support on-call rota
- Sometimes required to work out of hours to perform specific tasks or changes.
- Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
- Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis.
- Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required.
- Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles in order to achieve their goals and objectives working both independently and as part of a team.
- Ability to provide support and development to the customer remotely (through remote access tools and verbal / written communication).
- Self-training on current development and programming methodologies whilst supporting existing systems

**Skills/Experience**:

- Sitecore v9/10 Consultant
- .NET developer in C# and ASP using GitHub
- Web based consultant/developer Javascript/HTML/CSS in an IIS environment
- SOLR Knowledge and experience
- Azure DevOps Knowledge and experience
- Microsoft SQL developer Stored Procedures and Indexing.
- Strong customer focused, ensuring the delivery of exceptional service and superior value.
- Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets.
- ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage.
- Previous experience in a support and development role.
- Strong problem solving skills.

**Desirable Skills**:

- Windows skills would be beneficial.
- Linux skills would be beneficial.
- Exposure to App development on iOS and Android beneficial.
- Service Now - Use of an incident management tool such as service now.
- Jira - Use of an incident tracking/management tool such as Jira.

**About Getronics**:
Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.

Our services portfolio is designed to build digital experiences that drive real business outcomes. Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field & On-Site Support, Service Desk and Network Services.

Getronics is the leading member in the Global Workspace Alliance, a
unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets.