HR Admin, Associate

hace 2 semanas

Granada, España Strada Global A tiempo completo

**RESPONSIBILITIES**
- Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.
- Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
- Ensure Data Management is performed accurately and on time.
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required.
- Proficient in using systems and tools.
- SOC Controls completed on time and with the necessary evidence.
- Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
- Highlight to Service Manager any deviations from the standard scope of service.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Successful completion of all learning objectives.
- Time Recording to be completed accurately and on time.
- Strada Security Standards are adhered and followed.
- Contribute to team meetings and raise any issues immediately to your Service Manager.
- Ensure you are up to date with all Strada HR announcements and communications.
- Build good relationships with all lines of businesses where appropriate.
- Update internal stakeholders, when needed, in a timely and accurate way.
- Participates in projects and activities as needed and assigned.

**REQUIREMENTS**
- Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Essential
- High School/University diploma or equivalent
- HRIS knowledge
- High level of English spoken and written allowing everyday work communication in this language
- Additional language(s) as required for a specific position

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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