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Country Operations Manager

hace 2 semanas

Madrid, España Malt A tiempo completo

**About Malt**

Malt is the fastest-growing European marketplace connecting over 340 000 freelancers with more than 40 000 clients in search of talent to contribute to their projects. Our marketplace provides a simple and secure one-stop shop for all the administrative, legal, and payment processes involved in freelancing.

Founded in 2013 by serial entrepreneur Vincent Huguet and tech freelancer Hugo Lassiège, our European scale-up aims to revolutionise the world of work by creating a community in which everyone is free to choose the best people to work with.

We are a tech company with a human approach:

- Over 330 Malters sharing one culture
- Offices in France, Germany, Spain, Belgium and the Netherlands
- Committed to equality and diversity (50% women/men parity of Malt Leaders)
- 112 M € raised with ISAI, Serena, Eurazeo Growth & Goldman Sachs
- Twice recognised by LinkedIn as one of the best start-ups to work at

Join us and become part of the
- **#NewWorkOrder **

The Global Operations team plays a central role in Malt's plan to accelerate our growth efficiently. In short, helping the company achieve 200% to 300% annual growth with 50% more resources thanks to the optimisation of processes & tools along with solid performance analysis.
- The Country Operations Manager’s goal is to make the teams more efficient and accelerate the business by leading key projects with the company’s leaders, deploying and improving business processes and tools, conducting performance analysis, and finding levers to achieve their objectives and solutions to the problems encountered. He/she will report to the General Manager and to the VP of Operations.

**The mission**:

- Work along with the General Manager and the Heads of the department to define the growth strategy for each department
- Partner with the Global Operations team to define the business guidelines, innovate on behalf of the business and develop best practices
- Help frame and conduct strategic projects, including new product and feature launches, process improvements, etc
- Optimize the current business processes to help the Sales, Community and Sourcing teams to achieve their targets
- Prioritize tool evolution bases on business teams' feedback (e.g., Salesforce, Sales Navigator, Saleslof) and help build and frame the business case to be discussed with main stakeholders
- On board and train the newcomers to ensure a fast ramp up
- Train the Country teams on new policies, tools and processes update
- Build strategic performance analysis on our data visualization tool
- Build ad hoc reports report for Management to identify blocking points and find levers of growth
- Partner with the Product team to improve the platform’s experience
- Manage strategic relationship with external business partners
- Network with other start-ups and competitors to continuously improve our best practices

**the profile**:

- 5-7 years experience in operations/consulting
- Proven ability to manage complex projects
- Strong analytical skills
- Problem solving, well-organized and solution-oriented
- Hands-on, likes to build tools and processes and follow-up their adoption by business teams
- Ambitious and positive, always sees the glass half full
- Curious and team player
- Fluent in Spanish and English