Customer Success Manager
hace 7 días
We are growing. Will you be part of our journey?
At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU To continue our success story, we are expanding our Sales Team.
As a Customer Success Manager (f/m/d) for Spain (North), you'll be the primary point of contact for our key account customers, embodying the essence of Instagrid. Your role is pivotal in ensuring an exceptional user experience and promoting the adoption of our technology among clients. Your responsibilities include cultivating strong relationships with key accounts, facilitating product understanding, and leading growth initiatives. By immersing yourself within each key account, you'll become an invaluable asset, instrumental in driving our market success through unmatched customer satisfaction. Join us in revolutionizing customer success at Instagrid.
- Take responsibility for the rollout of negotiated framework agreements with large customers, ensuring that all customer branches have a positive impression of our product portfolio.
- Continually expand your network within your assigned accounts and enable their success with our solutions.
- Provide product training and guidance to users.
- Ensure that your customers have all the information they need to work effectively with our products and that all their questions are fully answered.
- Maximize product utilization to deliver full value to our customers.
- Exceptional and proven negotiation skills and techniques
- Proficient in Salesforce software and Microsoft Office
- Excellent communication and negotiation skills in English and Spanish at all levels, supported by on-the-spot presentations
- Ability to meet deadlines and work in a fast-paced environment with changing priorities
- Ability to work with confidential information in a professional manner
- Experience in the construction, film, media, and events sectors would be an advantage
- Based in Asturias
**What we offer**
- Experience a dynamic environment within a fast-growing company with a very flat hierarchy
- Seize the opportunity to be part of a cutting-edge company at the forefront of its field
- Enjoy a competitive salary package with fixed and variable components
- Receive a company electric car (Tesla 3 or Tesla Y) for private use, enhancing convenience and sustainability
- Benefit from a provided laptop and cell phone (iPhone or Samsung) to support your work needs
- Take advantage of 30 days of paid vacation for rest and relaxation, ensuring a healthy work-life balance
At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.
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