Front Desk Assistant

Thanks to our growth, we are looking for an experienced and awesome **Front Desk Assistant** to join our amazing team in Madrid.

In this role, you will be in charge of all administrative matters related to the property lounge and provide support to the administrative and management team in Lucas Fox.

Founded in Barcelona in 2005, the company brings a fresh, innovative approach to the luxury property business and a strong reputation for reliability, integrity, and in-depth knowledge. As a result, the company’s expertise in property-related matters, market trends, and lifestyle is recognized nationally and internationally.

Join us today and be part of one of the top real estate agencies in Spain where your success is guaranteed

**Requirements**:
Day to day management and maintenance of the lounge that includes:

- Make sure that everything is in order (chairs, catalogs). Maintain the lounge at optimal levels of order to welcome clients, agents, collaborators, etc.
- Change and maintain the storefront advertised properties
- Inventory control on marketing, company nuttery presents, office and lounge supplies.
- Attend Walk-in clients. Deal with clients´ inquiries and represent the company´s values and level of service in all interactions. Provide excellent levels of customer support and assistance
- Take customer data ' walk-ins' and perform data entry in the company´s CRM and then liaise with the agent in charge or manager for allocation.
- Deal with clients/agents/managers’ requests during lounge meetings.
- Handle mailing, packages, and delivery services

Provide support and assistance to commercial, back office, and management teams:

- Request, file, and manage documentation based on request (Nota simple, printing, scanning, etc)
- Properties Keys Control
- Provide support and assistance to Management requests
- Team Assistant Back-up
- CRM management of information (properties, accounts, etc.)
- Client creation. Maintenance of database (correct spelling, add customer information )
- Property creation (If needed). Upload photos, floor plans, and other documents of Sales properties in SF.
- Documentation Control (Physical and digital)
- Change the status of Sales properties in SF.
- Make a selection, resize photos, then upload photos from listings and activate them.

Marketing:

- Portals’ control and social media
- Brochures, marketing material, Lucas Fox Newsletter
- Events
- Miscellaneous administrative tasks and working together with the administration team to fulfill a variety of business needs

Desired skills & expertise:

- Previous experience in an administrative or customer service role in an international company
- Fluent in English and Spanish (other languages are a plus)
- Proactive with a ‘can-do’ attitude, resolute, creative, and highly motivated person
- Ability to work independently with mínimal supervision
- Able to handle a fast-paced, sometimes pressured office environment
- Organized and focused on work efficiency
- Proactive and collaborative
- Outstanding levels of customer service and telephone manner
- Extremely proficient and savvy with IT tools, Microsoft Office pack, CRM

**Benefits**:
We offer an **indefinite full-time position with an attractive compensation package**.

You will be a vital part of an ever-growing business and be able to leave your mark and contribute to the development of amazing people and teams.
- We like to work hard but also play hard so you will have the opportunity to have fun while you work, be part of great team buildings and get to know people from all over the world.

Industry

Real Estate

Work Experience

0-1 year

City

Madrid

State/Province

Madrid

Country

Spain

Zip/Postal Code

28001