Customer Success Representative

**Customer Success Representative - Arabic Speaking** *** - Barcelona, Spain _ - _ **_Hungry, Honest, Humble, with Heart - ** **Job Summary** We are looking for a Customer Success Representative to drive our technology and super-serve our Middle Eastern customers in our growing Barcelona office. It is an exciting time to be joining the team in Barcelona. We are currently building the office to be our sales center of excellence for the EMEA region. The office will have a unique start-up feel, and you can play a major role in growing the office and fast-tracking your career. Together, we will create the next iconic cloud technology company and do extraordinary things. We have had a record FY22 and have been recognised by Gartner as the leaders in HCI for the fourth year running We are now looking for the next generation of "Nutants" who have the hunger to grow their careers in Cloud Technology Does this sound like you? Let’s talk. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from customers across all industry verticals and regions in EMEA. The team has a unique vibe that comes from constant creativity, innovation, and focuses on how we can better serve our customers every time. **Responsibilities** - Maximize the success of Nutanix’s midsized customers across the Middle East through proactive engagement and support. - Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates. - Maintain timely and accurate records of all customer interactions and data - Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution - Maintain a high level of daily activity including customer and internal calls, meetings, and customer research **About you** - Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales. - Fluent in Arabic and English. - Experience working with software subscription customers - Proven track record of overachieving in a metrics-driven environment - Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking - Experience partnering cross-functionally with Sales and Customer Support **Benefits** - Great earnings potential (with achievable targets and uncapped commission, tied to accelerators). - Work in our new sales hub in Barcelona and play a part in helping grow the office. - Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.) - Hybrid and flexible work options. - Work as part of a truly global team - Great growth potential. A place where you can make your mark and advance your career. - Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor. - Ali joined Nutanix in 2021, although he had his eyes set on Nutanix since 2016. He followed the company from the early beginning, and has always interested in Nutanix: the technology, the innovation, and the work environment. - He is a newbie to Barcelona, having recently relocated from Dubai. Ali brings with him great expertise in the MENA region; he’s worked as an account manager for the past 20 years with Nutanix & Cisco. During this time he’s covered serval countries and has closed large deals. - He’s looking to bring his expertise of the region to Barcelona, by hiring and mentoring an honest, hungry and humble CSR. - Outside of work, Ali’s main priority is spending time with his wife and 2 children. When he has time away from work and his family his other major passion is football.