Client Success Manager

**_About Abi Global Health_** We are a global B2B2C telemedicine platform, active in 35 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend. By transforming the way people access professional healthcare, we contribute to the United Nations Sustainable Development Goal “to ensure healthy lives and promote well-being for all." **_ The Role_** At Abi, we are looking for a CSM / Key Account Manager to play a critical role in building relationships with significant clients as we approach a period of high-growth and international expansion. You will join a dynamic and client-obsessed team that generates significant contributions to Abi’s growth. **_ Objectives_** You are expected to: Manage a strategic client portfolio - Build a relationship of trust. - Understand and track customer objectives (ROI tracking). - Evaluate customer engagement by assessing satisfaction and NPS. - Ensure a high usage rate of the platform. - Collaborate with the Tech & Product teams - Act as a client advocate by identifying and communicating to the Product team any weaknesses or opportunities for platform development. Develop an expansion strategy - Build and develop trusting relationships with key stakeholders. - Find ways to grow the account and work on expansion strategies. **_ Tasks_** Success Part: - Responsible for a portfolio of 25-35 Enterprise customers. - Communicating with major clients on a regular basis and responding to specific queries. - Establishing strong, long-term client relationships. - Improving customer retention metrics (adoption, retention, engagement). - Becoming an Abi product champion, hence effectively guiding customers towards their desired outcomes. - Identifying, improving, and leading all aspects of the health status of each assigned customers. - Suggesting solutions and innovative ideas to meet client needs. KAM Part: - Developing new business opportunities with existing clients and/or identifying areas of improvement. - Managing cross-functional/cross-company stakeholders in building business cases, proposal preparation, and financial approval. - Negotiating contracts and closing agreements to maximize profits. - Monitoring sales performance metrics. - Preparing monthly, quarterly and annual reports and forecasts. **Requirements**: You are available for a full-time role based in Ireland, the UK or Spain. You will be working in a hybrid model or remotely. - Attributes_ - Strong interest in the latest technology innovations - Independently manage your own time - Enjoy travel and working in an international environment - People value your integrity, and they trust you to be true to your word - The start-up world appeals to you as a professional choice - Skills & Experience_ - Insurance or Pharmaceuticals background is mandatory. - 4 - 8 years of experience, at least 3 in a customer-facing role (Account Manager, CSM, KAM,...). - Experience in B2B with key accounts is essential. - Excellent communication and interpersonal skills with an aptitude for building strong client relationships. - Strong negotiation skills with a problem-solving attitude. - Comfortable working with data sets, manipulating and interpreting them with ease. - Business fluent in English. - Availability to travel as needed. - BSc degree in Sales, Business Administration, or relevant field. - You are able to juggle multiple tasks at the same time, and you can both prepare and execute very detailed project plans. **Benefits** - €40,000 - €45000 gross annual salary - Classpass fitness membership - Coursera online training from top universities - Travel insurance, covering business and personal travel - Netflix, Disney+ or HBO account - MacBook Air laptop and needed peripherals - What Else?_ - You will work in a dynamic, international environment with colleagues, clients and partners from around the world. - You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions. - You and your friends and family will have free access to the Abi medical micro-consultation service. We look forward to learning more about you