Customer Support Engineer

**Salary: 35K - 45K EUR**

**Remote 100%**

**30H / Week**

**What is Qatium?**:
Qatium is an easy-to-use water management platform for utilities of all sizes. We have roots in Valencia and a presence around the world.

Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital environment. The objective**:make the best use of a scarce and vital resource, water.**

Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance. The objective: make the best use of a scarce and vital resource, water.

Up to 50% of clean water may get lost before it reaches the tap. Qatium’s mission is to create tools that can help in making the management of water infrastructure more efficient.

We are 100% remote and work 30h per week. Sounds good? Keep reading

**What about Qatium’s challenges?**:
**We have no choice but to innovate**

In order to succeed, we have to use the resources provided by the browser to their full potential. Also, most of the app’s logic runs in the browser: there is no backend.

We’re building a completely new product, building the tools and frameworks that make Qatium possible.

Qatium is not a simple CRUD. You will face complex problems related to hydraulic simulation, handling GIS data and real-time graphical representation among others. Qatium is able to ingest and transform data from hundreds of sensors in real time.

**Qatium needs to convey a lot of information simultaneously**

We are building a single software package for users with different expertise levels inside the water industry. All of this, built over an interactive map. We learn from our users to provide them with the information they find more useful at every moment in time.

**We are continuously discovering our path**

Being a new product, our future is yet to be built. We have the responsibility of transforming our product vision into software that is useful for our users, relying on their feedback.

We participate in the whole product cycle

We are organized as a single autonomous product team, including people with different backgrounds and expertise levels.

**How will your onboarding be?**:
**First Month**

You will meet and work with all your teammates. You will be assigned a buddy who will help you in your onboarding, finding answers to all these questions: What does each colleague do? Where can I find useful documentation? What is the support process like?...

**Third Month**

You will be fully familiar with the work methodology and culture Also, you will have a comprehensive understanding of the organization's objectives and the strategies to be followed to achieve them.

**Sixth Month**
- You will be able to create new processes and improve existing ones (in tight collaboration with the success and product teams), being responsible for their design and implementation._
- You will clearly understand all product and functional requirements and how they interact with other tech stack components._

**What can we offer you?**:
**Schedule**

Our product team works **30 hours per week**, distributed in 6 hours per day, from Monday to Friday. Usually from 8:00h to 14:00h, aligned in the CET/CEST timezone (UTC+1/UTC+2).

**Professional growth
We take care of our employees. We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible. For this reason:

- We **organize study groups** to learn together about different topics, which will allow us to improve our product.
- You will **have a **learning budget** at your disposal which can be used to purchase books, course materials, attend conferences, etc.
- We have a **mentoring program** available to help you grow in your career.

We have a **clear ladder with levels** and each level has a specific salary. For this vacancy we are looking for people with solid experience, so, will be aligned with the top levels of the ladder. There are several salary steps determined by each team member’s impact on the product and the team. _Take a look at our hiring section in our _handbook_._

Salary levels for this vacancy for 30 hours per week, equivalent to 40 hours in parentheses, are:

- ** 35.000€** (equivalent to 47.000 € for 40 hours per week)
- ** 40.000€** (equivalent to 53.000 € for 40 hours per week)
- ** 45.000€** (equivalent to 60.000 € for 40 hours per week)

Qatium's level is based on impact within the organization. If you are curious, you can find our progression framework.

**Diversity**:
**Recruitment Process**:
You can see all the details in the recruitment process section in our handbook.

**What’s your part in this?**:
Our customer success team members are passionate about serving others, client-focused, and dedicated to helping all users succeed. As a Customer Support Engineer, you will be the first line of support for our clients. In