Sales Ops Analyst

hace 1 semana

Madrid, España Odilo A tiempo completo

ODILO

We are Odilo: a fast-growing scale-up on a mission to democratize access to high-quality education and improve literacy skills and critical thinking skills. Many call us “Netflix for

Education.”

We are trusted by over 4,500 institutions (government, schools, libraries, universities, enterprise and startups) that use Odilo to provide digital content access to over 140 millions of users in 43 countries and are proud to be supported by the European Commission to improve literacy across

Europe.

Our team is truly international (10 nationalities) and with champions from the top companies in the education, media, publishing and technology industries.

As Sales Operations, you will be managing the tools and systems that are essential for our sales process. You will be responsible for the management of our CRM, improving processes and adoption of our CRM within our sales team as well as other sales tools. You will work closely with the Head of sales operations to design, implement and enforce new business processes.

You will also assist with building and managing the recurring and ad-hoc reporting and analysis relating to Sales efforts from an operational perspective.

**Your responsibilities will include**:

- Administer and support the CRM platform (adding new users, creating new fields, implementing changes in processes, supporting uploading processes, etc)
- Develop and maintain standardised operational reports and dashboards to monitor Sales performance, data integrity, and other key objectives and performance indicators
- Build repeatable processes and reporting packages to empower all our Sales teams with critical operational data related to sales strategy and execution.
- Promote and maintain data integrity by analyzing data and by taking the appropriate steps to ensure good practices are followed
- Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of issues and developing operational procedures and policies to manage volume
- Maintain and improve sales support tools, quota calculators, and internal processes
- Provide guidance and education to the Sales Team around CRM policies, enforcing the established policies and being a facilitator to the extent possible
- At least 2 year experience working in sales operations, business analyst role or as CRM administrator, preferably in technology, software or consulting environments.
- BS/BA degree in a technical or business-related field.
- Organization and attention to detail
- Experience around creating complex reports, dashboards and documenting processes
- Strong analytical skills
- Ability to work autonomously, effectively prioritize, and deliver to a high standard.
- Excellent interpersonal and communication skills, Fluent in English
- Experience using Microsoft Office Excel
**It will be a big plus**:

- Superuser skills in CRM (ideally Pipedrive), G-Suite etc.
- Knowledge of Business Intelligence tools (Quicksight, Domo)
- Knowledge of SQL
- Knowledge of Python Scripting.

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