Client Relationship Manager

**Who We Are**:
Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to mature multinational public corporations. The firm has nearly $200 billion in assets under administration across 650,000 corporate employee participants. It operates with an experienced team of more than 600 employees headquartered in Cork, Ireland and 16 further locations globally.

**What We Value**:
The combination of Global Shares and J.P. Morgan provides new, innovative capabilities to private and public companies globally and helps their employees manage their wealth. Global Shares delivers unmatched simplicity, agility & value through our key values:
**People**:

- We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.

**Bravery**:

- We dare to do things differently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.

**Global**:

- We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.

**Integrity-**We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture

**Service**:

- We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.

**Why we need you**:
We are looking for a talented**Relationship Manager**for our**Strategic Accounts that is fluent in German. **.

**What you will do**:

- Develop and maintain strong relationships with multiple clients as assigned.
- Build depth in relationship by initiating contact and developing a relationship with decision makers.
- Manage the post-sales relationship for strategically significant accounts.
- Serve as the primary client contact and advocate for day to day and escalated issues and requests.
- Work closely with implementations, operations and service desk teams to ensure that client is being handled in optimal fashion.
- Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
- Ensure customer receives the up-most value from the Global Shares product.
- Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
- Actively grow existing account base to identify new value creation opportunities.
- Keep up to date with industry information which could provide value to your clients or value internally.
- Build network of share plans advisors and experts in your region

**What you should have**:

- Share Plans Experience
- Fluent in German Language
- Minimum 5 years of account management experience supportingglobalcompanies.
- Minimum 3 years demonstrable experience in Relationship Management
- Strong technical orientationand ability to work with complex technical products.
- Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
- Exceptional personal, listening, written and verbal communication skills are a must.
- Proven track record of successfully building and nurturing multi-level client relationships.
- Superior critical thinking, decision making and problem solving skills.
- Success orientated spirit with focus on customer delight.
- Project management experience with excellent organisational skills.
- Ability to tailor message formats and contents to the audience and get heard.
- Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
- Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.

**What we offer**:

- Opportunity to be part of something special, Global Shares is growing fast, and we want you to be part of our journey
- Competitive salary
- Benefits
- Opportunity to travel and work in our global offices if desired

**What our Interview Process is like**:
Step 1- After you apply, a recruiter may reach out to you for an introductory call

Step 2- If your background is match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3-If you continue through the proc