Client Relationship Manager

**About us**
Communisis is an integrated business services company which drives client value through the provision of increasingly digitally enabled solutions for regulated communication and marketing execution.

Communisis has built its organization to deliver on this, with a unique combination of market and consumer insight, customer communications strategy, technology and transformational expertise.

From initial idea through to in-store execution across multiple channels and countries, our teams work with a range of clients, across multiple sectors and countries to motivate shoppers to experience and most importantly buy their brands.

We make their retail marketing communications more effective and efficient. Understanding our client’s challenges enables us to devise strategies, design, procure, manage and activate campaigns.
**The role**
An opportunity has arisen for a Client Relationship Manager to join our team in Barcelona. As a Client Relationship Manager you will be responsible for maintaining and developing client-business relationships and ensuring excellent customer service and client satisfaction.

We're eager to hear from people who have experience in POS /Print industry and client day-to-day management.
**Key responsibilities**
Responsibilities include, but are not limited to:

- Management of day to day operations within the client including; receipt and ownership of projects/programmes including development and purchasing of Print/POSM materials and strategy in partnership with the client
- Management and motivation of a first class customer service orientated team providing instore POS material and associated marketing services, co-ordinating the client’s requirements to deliver services, products, and solutions
- Deliver contracted service levels, quality standards and committed deadlines to ensure client satisfaction.
- Work alongside Business Process Coordinators to ensure delivery is in line with business requirements.
- Respond to and seek out opportunities within the Account to develop profitable business, including the creation and delivery of proposals, quotations, pitches and presentations to build new and develop existing business opportunities.
- Develop and implement account plans to deliver incremental and sustainable profit growth
- In collaboration with other Client Relationship Manager and Senior Client Relationship Manager, share best practice and design, drive and deliver continuous improvement initiatives which grow and develop service excellence
- Build and develop sustainable client partnerships, identifying and managing key decision makers, stakeholders and influencers
- Compiling management information and reports to document and drive innovation, best practice, SLA adherence, savings and initiative visibility; presenting the information at monthly/quarterly review meetings and ad hoc as required

**What you'll bring**
To be successful in this role you should have:

- Experience in either POS, Permanent/Semi Perm, service industries
- Knowledge of a range of POS, Campaign and Marketing products for the local marketplace
- Client Services management experience in a busy corporate environment
- Experience of blue chip compliance environment
- Experience of complex incident reporting and complaint management
- Good language skills - Spanish & English
- Polished professional communication and presentation skills
- Understanding of contracted/expected customer service levels
- Awareness on sustainability & eco-responsibility

Job Reference: CM02039