Delivery, Entry Level

**I. GENERAL INFORMATION**

**Role Profile**

**Job Level EL - Apprentice - Operations**

**Reporting To**

**Job Level 3 - Service Manager - Operations**

**Direct Reports**

**None**

**II. ROLE DESCRIPTION
**Overall objective of the Role
**To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required**

**Main Responsibilities**

**Delivery Key responsibilities**:

- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
- Working knowledge of systems and tools to perform daily tasks
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Time Recording to be completed accurately and on time
- Alight Security Standards are understood and adhered to
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Alight announcements
- Participates in projects as needed and assigned

**Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Demonstrate professionalism and act responsibly

**Alight Core Competencies**
- **
Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.**:

- **Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement**:

- ** Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities**:

- ** Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities**:

- ** Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way**

**III. REQUIRED EXPERIENCE**

**Professional /**

**Job Experience**
- **
Basic understanding of MS Office tools such as Excel, Word, and PowerPoint**:

- ** Flexibility to support a global and fast paced environment**:

- **Attention to detail**:

- ** Excellent written and verbal skills**:

- ** Self-motivated and a willingness to learn**

**Academic Degree**

**Education and Training**
- **
High School diploma or equivalent**

**Desired but not required**:

- ** Experience in customer service or working with HR and payroll data