Service Desk Analyst-es-madrid

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Right now, we are looking for a **Jr Adv Service Desk Analyst** to join our Team You will be the key person for solving any technical difficulty which may arise and support our Globers.
- You will get the chance to:_
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Advise users on appropriate action
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Be up to date with system information, changes and updates Be Security oriented
- What you will need to succeed_
- Customer service orientation
- Problem-solving
- Problem analysis
- Windows 10 Knowledge: Intermediate
- Windows 11 Knowledge: Intermediate
- Linux Knowledge: Intermediate
- OSX Mac: Intermediate
- Networking Knowledge: Basic

At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.

Are you ready?

**Job Segment**:Service Desk, Help Desk, Information Technology, Linux, Equity, Customer Service, Technology, Finance

**Frequently asked questions**:
**What does Globant do?**:
Globant is a forward-thinking technology company that leverages cutting-edge digital-cognitive technologies to transform organizations worldwide.

**What type of company is Globant?**:
We are a global team of over 29,000 talented professionals working with industry leaders like Google, FIFA, and Electronic Arts. We value diversity and inclusion, aiming to create equal opportunities and inclusive workplace for all Globers.

**What’s it like to work at Globant?**:
Working at Globant is an exciting journey where we embrace change, approach challenges with confidence, and celebrate Diversity and inclusion perspectives of our team members. We prioritize kindness, not only to our colleagues but also to ourselves, humanity, and the planet. Our culture encourages thinking big, continuous innovation, striving for excellence in our work, and collaborating as a team while having fun along the way

**Why work at Globant?**:

- Because, here you can:

- BE PART of one of the most innovative companies worldwide and work in projects that matter to you and make a positive impact in the life of others.
- BE ABLE to work with leading companies and boost your professional development alongside experts by choosing your career path, projects, and workplace.
- DEVELOP YOUR CAREER WITH FREEDOM and flexibility to create your work-life balance.
- BE APPRECIATED for having different experiences and backgrounds to enrich our team. Find diversity in the workplace and be yourself.

**Can you work remotely at Globant?**:
At Globant, each team has the autonomy to decide how they want to work, whether remotely, in-office, or in a hybrid model. We give flexibility to our Globers so they can have the work-life balance they desire while generating and fostering engagement within our teams, whether virtual or in-person.

**What are the benefits of working at Globant?**:

- At Globant, you get a series of benefits that make your life easier, like:

- ✔ Life insurance and premium healthcare coverage for the family group, including your pets.
- ✔ Work from anywhere, on-site at our award-winning offices or remotely from home, or wherever you choose in any country we operate.
- ✔ Relocation possibilities in any country we operate.
- ✔ Globant Campus with hundreds of courses to improve your skills and invest in your personal growth.
- ✔ Employee Stock Purchase Program to invest in Globant stocks at an exclusive discount.
- ✔ Employee Assistance for personal finances, legal issues, and mental health support.
- ✔ Paid time off and a special Be Kind Day that you can take when you need to dedicate time to your well-being.
- ✔ Parenting program with extended paternity, maternity, and adoption leaves, childcare expenses support, and fertility coverage.

**Does globant work with staffing agency?**:
Please note that we do not accept unsolicited 3rd-party resumes.