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IT Service Desk Technician
hace 2 semanas
**IT Service Desk Technician**
**Permanent contract **/ Marbella, Spain
Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group and the Indian School of Hospitality. Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing and Digital).
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.
IT Technician apprenticeship / CFC or equivalent
- Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
- Provide IT support according to the Best Practices in place and the Service Management framework
- Track all support needs and resolution in the Service Desk ticketing system
- Identify, escalate and follow-up incidents / requests
- Install and upgrade PC hardware and software
- Support audio and video equipment in classrooms and conference rooms
- Setup and configure new hardware
- Keep track of equipment / consumable spares and maintain hardware inventory
- Maintain the inventory system up to date
- Install and manage miscellaneous hardware drivers and equipment
- Follow-up on IT repairs with suppliers and keep students/employees informed
- Manage purchase orders from the initial request to the delivery to the requestor
- Create and maintain knowledge base documentation
- Troubleshooting basic network problems
- Testing updates / patches before the production rollout
- Deliver specific training to staff and students (induction)
