Receptionist

**Receptionist**

Madrid, Spain

As a receptionist you will be responsible for providing positive work environment for both employees and visitors, by welcoming people into the office and giving them guidance where necessary. In order to be successful in this role you will be friendly and personable, and preferably have experience in a receptionist capacity. You will be able to manage your own workload and be a team player, as you will not be the only person on-site.

**DISCOVER** **your opportunity**

What will your essential responsibilities include?
- Front desk: Act as the face of the business, welcoming and hosting guests to AXA XL and involved in all aspects of front office reception including accepting and distributing deliveries.
- Phones: Take and direct calls on the main business phone lines.
- Security assistance: Manage and issue security passes for staff and visitors, and ensure external parties are signed in and inducted.
- Meeting rooms: manage bookings, maintain cleanliness and facilities of all meeting rooms, troubleshoot IT/Video Conferencing issues, coordinate meeting catering.
- Event support: Provide coordination support to internal and external events, including liaising with suppliers, when required.
- Kitchen: ‘set up’ on a daily basis, unpack deliveries, clean work surfaces, ensure the kitchen is clean and presentable.
- General administration: Assist with administrative functions including word processes, data entry, filing, record keeping, photocopy, binding. Coordinate internal processes including (but not limited to) mail collection/distribution, coordinate ‘staff whereabouts’, phone list documentation, courier bookings, print orders.
- Administration support: Assist the Workplace Manager and other team members, when required. Provide ad hoc project support as required, which may include events, marketing, finance, travel projects.
- Health and Safety: Assist with WHS, First Aid and Fire Safety processes and equipment maintenance.

This position reports to the Workplace Manager, Spain.

**SHARE your talent**

***We’re looking for someone who has these abilities and skills:

- Excellent customer service skills
- Excellent communication skills
- Communicative English (speaking and writing)
- Ability to deal with the general public and difficult people in a calm and friendly manner
- Previous experience of working as a receptionist
- Experience of working for an international company
- Fluent Spanish and English
- Ability to act in accordance with AXA XL’s Core Values and Culture.

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Sustainability**

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

- ** Valuing nature**:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bee