Customer Success Insights Analyst

Job Requisition ID #
- 24WD78869

Position Overview

As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to improve business processes, customer experiences, and offerings. You will work with business stakeholders to distill your analysis into relevant recommendations.

The team you will join: Customer Success Data & Analytics. As part of the team, you will work on programs that impact our CSO overall, and the functional area that you support.

You will support the Global Renewals organization - working with the leadership team to analyze renewals performance, measuring KPIs, and informing strategies to address retention. You will provide forward-looking assessment of upcoming renewal risk, including the impact of promotions and other offers. You will also analyze the impact of retention plays, including sizing the addressable base, sensitivity analysis and reporting on campaign performance.

You will report to the Manager, of Strategic Planning/Analytics and you will work hybrid/remote in the Barcelona or Dublin office.

**Responsibilities**:

- Be an analytics business partner - supporting business stakeholders with in-depth analysis, mining for insights to lead operational improvements.
- Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis.
- Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management.
- Complete qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into applicable recommendations and built into reports and dashboards.
- Understand existing data models and identify and document areas for improvement to contribute to the Autodesk data infrastructure.

Minimum Qualifications
- 3+ Years Relevant Work Experience
- BA / BS in STEM Discipline
- Familiarity with statistical analysis software (R, SPSS, STATA)
- Familiarity with BI / Data Visualization tools (E.g. Tableau, Alteryx, Domo, or Einstein)
- Experience writing SQL queries and working with large datasets
- Experience supporting Support, Customer Success, Consulting or Renewals organizations
- You're a true data expert - you can creatively mine multiple different datasets to gain insights and answer business questions
- You want to understand customer success - you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field
- You tell compelling stories using data - you weave together a narrative of what is happening in the business based on your analysis
- You are a business partner - you engage business leaders to determine how to best answer their questions through analysis

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