Customer Service Representative

hace 2 semanas

Barcelona, España W. L. Gore & Associates A tiempo completo

**Job**: Sales Operations

**Primary Location**: Europe-ES-CT-Barcelona

Travel% : None

**Shift**: Day

**Schedule**: Full-time

Customer Service Representative (f/m/d) - Italian - 220610

**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

**About the Role**:We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages. This is a temporary position for 9-12 months.

**Responsibilities**:

- Responsible for the entire order fulfillment process - receiving and processing orders including emergency orders, using ERP systems
- Arrange deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
- Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Give input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

**Required Qualifications**:

- Proven Customer Service experience in an international environment.
- Proactive problem solver with flexibility and the ability to multitask
- High attention to detail, as well as excellent organizational skills and time managerial skills
- Ability to manage, organize and prioritize own workload
- Committed to quality and providing a professional and responsive customer experience, supporting Gore’s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Fluent in Italian and English, plus one other language (Spanish, French or German) would be a plus

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

Our Talent Acquisition Team welcomes your questions at
+49 (0)89 4612 2800 or toll-free at +800 4612 2800.

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