Customer Service Representative

hace 12 horas


Barcelona, España TopTalent Recruitment Agency A tiempo completo

Customer Service Representative (Icelandic)Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.Join to apply for theCustomer Service Representative (Icelandic)role atTopTalent Recruitment Agency .Position : Customer Service Representative (Icelandic)Full time position : 38.5h/week (Monday to Sunday).Temporary ContractLocation : Barcelona, on-site.OverviewAs a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.Duties and ResponsibilitiesUnderstand and identify customer needs.Listen, respond and mediate between our international travellers and accommodation suppliers from around the world, ensuring high customer service.Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.RequirementsIcelandic C2 level and advanced English.Excellent communication and interpersonal skills written and spoken.User friendly PC skills: Office 365, CRM Database, and other internal platforms.A problem‑solving and solution‑driven mentality.A positive, motivated mindset for difficult customer problems.Goal‑oriented work approach.Open to changing priorities and business processes.Affinity with Accommodation Platforms.Experience within customer service or contact centre environments will be valued.Availability to work from the office and from home within 100 km of the office.BenefitsFeel Good program including Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and more.Free private health insurance if interested when getting a permanent contract.Flexible remuneration in nursery school transport if interested after the probation period.A multicultural and international working environment.Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).Free coffee every day and free fruit once a week.Be part of an exciting industry leading department with great opportunities to learn and grow your career. xsgfvud 3 weeks of initial training and continued personal coaching.To apply for this position and explore many other opportunities, visit our career page: J-18808-Ljbffr



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