Customer Care Internship

hace 7 días

Madrid, España Skeepers A tiempo completo

SKEEPERS is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil and the USA), SKEEPERS helps brands generate value by and for their customers.

With its SaaS solutions for influencer marketing, video content and live shopping, data marketing, and feedback management, SKEEPERS provides brands with a complete offer, allowing them to prescriptively activate the data collected from customer feedback for marketing purposes.

To support our development, we are constantly looking for new talent ready to make a difference

You will have an essential role in our Customer Care team for our Influence platform. You will provide functional support by answering any questions related to the product, as well as independently managing and handling the users' support requests. You will be the direct interface between the R&D teams and the customers, in the context of user requests (assistance, service requests, management of anomalies, or complex operating issues).

Your main missions will be:

- Correctly identifying customer requests
- Proposing the best possible solutions to answer customer problems or questions
- You will collaborate with our Marketing department to improve the communication with the brands and the Influencer community
- You will collaborate with our Customer Success department to ensure the quality of the relationship with our clients
- You will collaborate with our Product team department to report customer requests
- You will use Zendesk and several other platforms to communicate and support our clients and solve their incidents
- Participating in the consolidation and improvement of our knowledge base
- Improving the efficiency of customer service (callback time, processing, etc.) and guaranteeing the quality of the company by keeping the customer informed
- Analyzing then providing feedback in case of the discovery of bugs, as well as participating in the evolution of the solution.
- Identifying and reporting any information on recurring problems
- Eventually training colleagues or newcomers to use the information system

**Requirements**:

- Graduated with BA/BS degree or similar college-level education in Business, Marketing, Publicity, PR...
- Possibility of signing an internship agreement with your University/School (Convenio de prácticas con tu Universidad/Escuela)
- Understanding of digital ecosystem landscape and relationships
- Comfortable with hard work and objective-oriented culture
- Ability to follow thoroughly and improve our processes and procedures
- Initiative taker, fast learner, and motivated
- Great communication, problem-solving skills, and attention to detail
- Fluent in English and Spanish (written and spoken)

**Benefits**
- Paid internship
- Base salary + benefits
- Start: As soon as possible
- Full-time contract
- Office: Madrid (Possibility of working from home two days a week)

Recruitment process:

- Video call with the HR team to better understand who you are and your motivations
- Interview with the Team Lead and Customer Care Manager

  • Internship: Customer Care

    hace 1 semana

    Madrid, España Skeepers A tiempo completo

    SKEEPERS is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil and the USA), SKEEPERS helps brands generate value by and for their customers. With its SaaS solutions for influencer marketing, video content and live shopping, data marketing, and feedback...

  • Customer Care Internship

    hace 2 semanas

    Madrid, España Ucademy A tiempo completo

    🚀 ¡Hola!Si te interesa ser el próximo Customer Care Intern de Ucademy… sigue leyendo, porque esto puede ser tu próxima aventura profesional 🙌¿Eres de esas personas que ama cuidar cada detalle para que la experiencia de los demás sea inolvidable? ¿Te apasiona el mundo de la educación, entiendes el viaje del alumno y además tienes alma de...

  • Customer Care Representative

    hace 4 días

    Madrid, España EasyPark Group A tiempo completo

    Would you like to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team in Madrid where the main goal is to offer excellent support to our customers. **The Role** As a Customer...

  • Customer Care Supervisor

    hace 6 días

    Madrid, España Civitatis A tiempo completo

    **Descripción**: ¿Te apasionan los viajes, la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y...

  • Customer Care Manager

    hace 4 días

    Madrid, España Nilfisk Group A tiempo completo

    Are you passionate about customer satisfaction? Do you believe that customer loyalty depends on great customer service? Then become our next Back Office / Customer Care Manager Manager for Spain & Portugal (Iberia) Position based in Mataró. Area of responsibilities: Management of a team of 12 customer care professionals Lead, direct, evaluate, coach and...

  • Customer Care Specialist

    hace 3 días

    Madrid, España Brambles A tiempo completo

    Description We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team, assisting customers across regional markets. The primary mission of this role is to ensure that customers consistently...

  • Customer Care Specialist

    hace 4 semanas

    Madrid, España Northdeco A tiempo completo

    Una excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseñocon un equipo joven, dinámico y multidisciplinar .FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o correo electrónico. Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y...

  • AI Transformation Intern

    hace 3 semanas

    Madrid, España HP A tiempo completo

    This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.AI Transformation Intern - Customer Care Center Description - Before applying:please note that to be eligible for this position, you must be currently enrolled at a university in...

  • Customer Experience Internship

    hace 4 días

    Madrid, España Spotahome A tiempo completo

    About Spotahome Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we make...

  • Internship Customer Service

    hace 1 semana

    Madrid, España Johnson & Johnson A tiempo completo

    **Job Function**: Career Programs **Job Sub Function**: Non-LDP Intern/Co-Op **Job Category**: Career Program **All Job Posting Locations**: Madrid, Spain **About MedTech** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. **What you will...