Multinational Claims Hub Manager

**Job Description**:
**Multinational Claims Hub Manager**

Spain

XL Insurance Company SE (XLICSE) is a wholly owned subsidiary within AXA XL and provides the main insurance company platform for AXA XL, operating through an international network of branches, subsidiaries and third-party fronting partners.

Multinational Solutions are at the core of AXA XL’s strategy. Claims for Multinational Solutions are managed either within local claims teams or by AXA XL’s Network Partners. The AXA XL Claims Network Partner Hub is responsible for the management of these Network Partners and associated claims.

**What you’ll be DOING**

What will your essential responsibilities include?
- ** Managing the Multinational Hub**
- Manage the Network Partner hub claims team in both Spain and Hong Kong
- Manage and deal with approval requests for any claims over the Network Partners authority
- Implement best practices and operational policies to improve efficiency and governance
- Support Global MS Claims Function with the annual Network Partner risk assessments,
- Participate in Network Partner surveys, virtual visits, and global NP governance/engagement meetings,
- Support the Global MNS Claims Function and PO in MNS design, KIT adherence, and NP on-boarding.
- **
Agent of change**
- Challenge the status quo & internal processes to identify opportunities to work more efficiently
- Develop and implement the Network Partner Management strategy to improve Network Partner performance and relationships
- Enhance the governance of Network Partners to include, development of KPI’s. Management and resolution of identified issues and escalating these where appropriate
- **
Business partner**
- Implement a client service-oriented culture by timely remediating service quality or operational issues across the organisation,
- Manage escalations to the hub in a collaborative and efficient manner to ensure that they are fully remediated
- Support and enhance the strong collaboration between the Network Partner hubs and the producing offices
- Collaborate with a wide range of stakeholders, both within and outside of claims
- Collaborate with relevant Network Partner Management Centre and MNS Global Functions for overall Network Partner relationship management

You will report to the Head of Claims Operational Excellence APAC and Europe.

**What you will BRING**

We’re looking for someone who has these abilities and skills:

- Proven ability working cross functionally with multiple stakeholders demonstrating excellent engagement, influencing and communication skills
- Driven and results oriented, performance management skills to deliver results against program milestones
- People management skills performed in complex organizations environment
- Experience handling a variety of claims of different values in different jurisdictions
- Excellent English skills (written and oral) is a must and other languages skills will be a plus
- Ability to communicate in a collaborative and client focused manner
- Multicultural and open mindset to navigate changes and diversity

**Who WE are**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**What we OFFER**

**Inclusion**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Total Rewards**

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive ben