Customer Success Manager

hace 2 semanas

Madrid, España Green Eagle Solutions A tiempo completo

Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector, more specifically to the wind and solar industry. Thanks to the expertise and knowledge of our technical team, we have developed our own technology named ARSOS which helps renewable energy operators to monitor, analyze and smartly control their power plants worldwide. This software allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world.

We are a dynamic and proactive family in constant search for personal and professional improvement. Working for Green Eagle means growing along with the company and being part of the game-changer spirit. We want to discover your talent. If you are encouraged to do great things, join our team

What are we looking for?

Essential Job Functions

As Customer Success Manager, you will be responsible for the end-to-end customer success cycle. You will work closely with our customers to ensure they maximize the use of our platform.

Main functions
- Build strong customer relationships including proactive technical, commercial and value-driven advisory
- Promote value through customer experience
- Follow up on new renewals.
- Onboard new prospects
- Embolden upsells and cross-sells while minimizing churn
- Maximize Net Promoter Score

Experience/Skills Required
- 3+ years work experience as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Fluent English both in writing and speaking (C1 level)
- Experience in the Renewable Energy Sector

Experience/Skills Desired

What do we offer?
- Voted a Great Place to Work® by our team members
- Contribute to the green energy transition and have a sense a purpose in your work
- Work from home and from our offices in the center of Madrid or Seville
- Flexible working hours
- Flexible compensation including discounts on childcare, transport, meals, and gym memberships
- Private health insurance
- Annual Training & Development bonus
- ️ Free English classes

This is the opportunity for speeding up your professional career and challenging yourself while doing something meaningful for the future

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