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Customer Service Representative
hace 2 semanas
Position: Portuguese + Swedish Customer Service Representative
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonus
**DUTIES AND RESPONSIBILITIES**:
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.
**REQUIREMENTS**:
- Native Portuguese language, fluent Swedish and English, both oral and written
- Experience in customer service, preferably in a contact centre environment
- Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.
**BENEFITS**:
- Hybrid work model
- Office hours schedule from Monday to Friday
- Excellent remuneration package based on experience, skills and performance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
