Customer Service Representative
hace 3 días
**Advisor** **Location** - Barcelona, Spain**Language** - French*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully **renovated facility** in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. **Reimagine your career** Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for **French-speaking Customer Service Representative (on-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Customer Service Representative **on our team, you will: - Log call details onto call management systems and provide response and resolution within SLA **Concentrix + Webhelp is a great match if you**: - Are proficient or bilingual in **French** with advanced English - Have good disposition to work in a customer service environment - Have customer care skills - ability to listen to and understand the customers’ needs - Can take ownership of, and progress calls to resolution or to escalate call to resolution **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week contract: rotative Monday to Sunday 9:00 to 18:00 - Salary 18 400 euros gross/year + up to 1200 euros gross/year in bonus - Central location in **Barcelona** - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes **Reimagine the best version of you** **Concentrix + Webhelp is an equal opportunity employer** **Eligibility to work** In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position. RRQ24-000533-1-FRANCE
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