Customer Success Representative

hace 2 días

Barcelona, España Nutanix A tiempo completo

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**
- This role is Hybrid _

**Customer Success at Nutanix**

The Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and distributor community in their region. The team focuses on product adoption, renewals, retention, and revenue growth. They maintain a consistent cadence of client-facing activities, develop long-term plans with customers, and manage project adoption and implementation plans. The team collaborates with Engineering and Services teams to resolve post-sale implementation issues and engages with theatre leaders for executive level engagements.

**Your Role**
- Maximize the success of Nutanix’s Iberian customers across EMEA through proactive engagement and support.
- Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates.
- Maintain timely and accurate records of all customer interactions and data.
- Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
- Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.

**What You Will Bring**
- Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
- Fluent in Italian and English.
- Experience working with software subscription customers.
- Proven track record of overachieving in a sales metrics-driven environment.
- Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.

**About the Team**
- Andrea joined Nutanix in June 2021. He joined because he found our software product compelling and relevant. He joined as an individual contributor and has delivered consistent results which has led to a recent promotion to Team Manager.
- Prior to Nutanix Andrea worked for Aruba, HPE and has worked in IT since 2018 in Inside & Field Sales roles.
- Andrea likes to find the balance between career and personal life. He enjoys traveling the world and has lived in 9 countries. Andrea is looking to hire a highly motivated, quick learner who is “comfortable being uncomfortable”.

**Benefits**
- Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
- Work in our new sales hub in Barcelona and play a part in helping grow the office.
- Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.)
- Great growth potential. A place where you can make your mark and advance your career.

**How We Work**

The Inside Sales team is a fully hybrid team. You will spent time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats.

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