Service Delivery Lead

hace 1 semana

Boadilla del Monte, España Santander A tiempo completo

Service Delivery Lead - SpecialistBoadilla del Monte, Spain
**WHAT YOU WILL BE DOING**

**PagoNxt **is looking for a **ServIce Delivery Lead, **based in our **Madrid office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**PagoNxt **is a new company wholly owned by Santander that incorporates our most disruptive payments & trade businesses into a single, autonomous company, creating one of the largest private fintech companies in the world. This new company will deliver payment & trade solutions for merchants and consumers with compelling technology to become a leading global payments provider in the medium term.

In order to achieve these goal, PagoNxt is organized in three different business:

- Merchant Solutions, for merchants and acquirers.
- Trade Solutions, for corporates and SMEs.
- Consumer Solutions, digital products and services for individuals.

This role will be part of our PagoNxt Consumer Solutions team and will be responsible for delivering simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

**WHAT YOU WILL BE DOING**

As a **Service Delivery Lead **you will own the relationship between Production Protection and the Initiaves/Projects in the pipeline.

We need someone like you to help us in different fronts:

- Understand fully all the E2E and B2B Processes third parties, relevant Internal and External Stake Holder.
- Define and support the calendar to support BAU activity.
- Responsible for reviewing and influencing the Target Operating Model including:
1. Understand and agree SLA’s signed off with the client

2. Understand any KPI’s and how they are measured

3. Define any alerting and dashboards aligned with our Alerting Standards requirements.
- Responsible for coordinating all:
1. Deployment Management

2. Incident Management

3. Reporting (Daily/Weekly/Monthly)
- Manage the Introduction to Service activities.

EXPERIENCE
- 2 years of experience in Payments, in depth experience of Spanish payment schemes.

SKILLS & KNOWLEDGE
- Essential to a working knowledge of English.
- Desiarable to have and working knowledge of Monitoring tools and processes.
- Desirable to have a working knowledge of Incident Management techniques.
- If you want to know more about us, follow us on _

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